Standard Delivery

Standard Delivery orders to UK mainland addresses are sent by Royal Mail post or courier. Your order should arrive at the designated delivery address within 5 working days of dispatch, but in rare instances parcels can be delayed. This is not a tracked service. If you are not in when the postman arrives, he (or she) should leave a card. You can then collect your parcel from your local post office or sorting office.

Premium Delivery

Premium Delivery orders to UK mainland addresses are sent by Royal Mail 1st Class post or Courier. Your order should arrive at the designated delivery address within 1 - 3 days.

Courier Delivery - order by 2pm

If you select Courier Delivery and place your order before 2pm, your order will be dispatched on the date of order and will arrive the following working day (Monday - Fridays, Bank Holidays excluded) by courier. Courier orders require a signature upon delivery. Deliveries usually take place between 8am - 6pm, but during peak periods the delivery window may be extended to 8pm. If you are out when the driver arrives he or she will leave a card and you can arrange redelivery or collect from your local depot.

This applies to all orders placed by 3.00pm, Monday to Thursday. The weekend complicates matters - please read the following schedule carefully:

Any orders for Courier Delivery placed after 2pm on a Thursday and before 2pm on a Friday will be dispatched on Friday and delivered on Monday or Tuesday.

Any orders for Courier Delivery placed after 2pm on a Friday or on Saturday or Sunday will be dispatched on Monday and delivered on Tuesday or Wednesday.

Exemptions: Please note that this service is ONLY available to mainland UK addresses. Deliveries to Northern Ireland, the Scottish Highlands & Islands and the Channel Islands can only be sent by Royal Mail, premium services are not available. See below for a full list of postcodes exempt from using our courier service.

Please note that an email address and/or mobile phone number will be provided to our Courier Delivery partners to allow customers to receive notifications on the progress of their delivery and to give customers the option of providing additional delivery instructions. If you would prefer this information not to be shared, please let us know when placing your order.

Deliveries to Overseas destinations

Deliveries sent by International Standard will be shipped with Royal Mail and their international partners, and you should receive them within 10-14 working days from dispatch. We cannot guarantee the efficiency of all national and international postal services, but in our experience they prove very reliable.

If your order is dispatched using FedEx this will take 1-3 working days (Europe / USA), 3-10 working days (Australasia), 2-5 working days (Rest of World). They will require a signature upon delivery.

International deliveries - exemptions, taxes and surcharges

Extremely rarely, in the event of unusually heavy or oversized orders going to overseas destinations, our shipping tariffs will prove insufficient to cover our costs. If this is the case, we will contact you and request that you pay a postage surcharge to equal our specific shipping costs for your order. Should you choose not to pay that surcharge we will refund your payment in full and cancel your order. Should we receive no reply to this request we will hold your order for seven days awaiting a response and then refund your payment in full and cancel your order.

Import Taxes, Duties and Fees

Please note that all orders being sent outside of the UK may be liable for customs duties, purchase taxes (e.g. VAT), or additional charges when they arrive in a foreign country. These fees may vary from country to country dependent on the local rate of tax. Duties which may be levied on certain goods may also include an admin fee from the delivery company collecting these fees on behalf of the government in question. By placing an order on our site to be delivered to an international destination, you are agreeing to accept liability for any such charges as described above, which may be levied upon delivery. If your order qualifies for any of these charges, they will usually be invoiced directly by the delivery company delivering your parcel. For example, if your delivery is being made by FedEx, FedEx will usually notify you of any fee to pay either on the morning of delivery, or at the point of delivery. If Airmail is chosen, a notification of fees may come via your national postal service or Royal Mail’s subsidiary GFS.
If you choose FedEx and you have a FedEx account number, please notify us at the time of order placement. If provided, FedEx will be able to directly charge your account and you should not incur any additional administration fee. In our experience, the implementation of additional fees and charges on international deliveries is somewhat haphazard and varies from country to country, so we are unable to estimate what, if any, fees may be charged to you. We therefore recommend visiting your government’s customs and import website for further information if you are concerned.

Refusal of or Undelivered International Parcels

If a parcel is returned to us from overseas due to any of the following reasons: the recipient’s refusal to pay import taxes, duties or charges; the inability to deliver a parcel due to inputting an incorrect address at checkout; or where the customer is not available or refuses delivery; (except where the goods are damaged or faulty) the customer will be responsible for the return of the goods to us and we reserve the right to deduct the cost of both the outgoing and return shipping as well as any admin fees that we may have been charged by the delivery company from any refund we offer.

Back Orders

We invest a great deal of money in stockholding, warehousing and stock control software in order to stay in stock of all our products at all times, and to ensure that the website is always updated when a product goes out of stock. However unfortunately these systems are not perfect and subject to human error, so occasionally we get caught out and an item is shown as being in stock when in fact it is not. This happens most often when two people order the last remaining item in very quick succession virtually simultaneously.

If part of your order is not in stock at the time you place your order, our standard policy is to dispatch the order as fully as possible and to refund you the difference for any items we have not sent. For international orders this also includes a refund for any extra shipping charge generated by the value of the item(s) we have not sent. We believe that this policy gives us the best chance of providing the best customer service possible under the circumstances: returning our customers' money immediately and leaving it to them to make alternative arrangements here or elsewhere should they choose to do so.

Occasionally if we know an item will shortly be coming back into stock - or if a customer orders a very large quantity of stock which we have to source specially - we will hold the order until the stock is available. Under these circumstances we will contact the customer as quickly as possible to explain the situation and to confirm that a short delay will be acceptable. This contact will be made within three working days, or immediately in the case of Courier Delivery or FedEx orders. We will keep the customer informed on progress as we await delivery of the stock we need.

Tax Charges

All prices shown include VAT at 20% where required by UK law, for the UK market.

Prices for overseas orders do NOT include UK VAT at 20% but do include a 20% levy imposed by Campus Gifts as a contribution to the additional costs of processing international orders

Credit Card Security

Using Opayo (Sage Pay) for complete security

When shopping at CampusGifts.co.uk all credit card details are safe, because the payment pages we use are completely secure.

From the Checkout page of our site you will be automatically redirected to secure pages hosted by Opayo (Sage Pay), who are our industry-leading Payment Service Provider. They use TLS technology, (which is industry standard "transport layer security" and displays the "Padlock" in your browser window). This technology allows for the encryption of confidential information such as your credit card details. Any information that you enter into the computer which is then passed to their website is secure, which means that in the unlikely event of the information being intercepted by someone else, it cannot be read.

Did you know..?

Surveys suggest that when paying your bill by credit card in a restaurant the risk of credit card fraud is 100 times greater than shopping on the internet. The encryption technology used by most sites virtually eliminates fraud on the internet.

Saved card details

All debit and credit card details are stored securely by Opayo (Sage Pay), an industry-leading Payment Service Provider that follows strict data security guidelines and maintains the highest level of PCI-DSS compliance. You will be required to enter your card's 3-digit security code (CVV2) to authorise payments when checking out.
Campus Gifts only have access to the last 4 digits of the card number and the card expiry date for identification purposes - no other card data is stored within our systems.

Reaching Us

We're an established company, with a full time internet customer service department as well as shops, offices, warehousing, and a quarter of a century in business behind us. So getting in touch couldn't be easier:

Email us at:

customerservice@campusgifts.co.uk

Call us on:

01494 790424 9:00am - 5:00pm Mon-Sunday

Call us from overseas on:

+44 01494 790424 9:00am - 5:00pm Monday - Sunday (Google "time in London" to confirm any time difference from your location)

Write to us at:

Campus Gifts - a subsidary of Temptation Gifts Ltd., Unit 2E, Woodlands Farm, The Vale, Chesham, Bucks, HP5 3NS. UK.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the General Data Protection Regulation (GDPR). We will not e-mail you in the future if you do not want us to do so. We will not pass your e-mail address to other traders under any circumstances.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. The information we will collect includes: your name, address, phone number, e-mail address, and credit/debit card details (which are inaccessible even to us from moment of purchase). We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date.

In accordance with the law, you can if you wish check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct them promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. In the unlikely event that we intend to transfer your information outside the EEA (European Economic Area) we will obtain your consent first.

Please see our Privacy Policy and Cookies Policy pages for more detailed information on the data that we collect and our policy for its use.

Returns Policy

This does not affect your statutory rights as a consumer. In the towns where we have our high street stores, the name Campus Gifts is synonymous with smiling, friendly, helpful customer service.

We are always happy to see the customer's point of view and genuinely upset if a customer has any reason to feel unhappy or dissatisfied with the products or service they receive. The same philosophy underpins our website policies on returns and refunds.

We wish to be as fair and generous as it is possible to be, within some limits established to protect ourselves against online fraud or unscrupulous characters.

Returns of Personalised Gifts

Due to the personalised nature of these items, we are only able to accept returns or offer refunds if items are damaged or faulty.

Dissatisfaction caused by CampusGifts

We do everything we can do to ensure we send you the gifts you require in perfect condition by the date you require them.

However, sometimes things can go wrong. If you are dissatisfied with any aspect of your order or customer service experience, and the problem is our fault or the fault of one of the companies we use to ship your order to you, we will take steps to resolve the problem entirely at our own expense.

Please note: We are unable to accept returns or process refunds in any of our high street stores. Please contact our online customer service team directly if you have any problems or queries.

See below for details.

Damaged goods - please inform us within 14 days

Please contact us by phone or email within 14 days of receipt of your order.

Failure to report a damaged item within 14 days will invalidate your right to any refund or replacement.

We will need you to explain clearly which item or items are damaged and we will refund the price you paid for the goods, or arrange for replacement goods to be sent to you. If our customer service team asks you to return the damaged goods to us, you can do so at our expense with a prepaid returns label available upon request.

We do not wish to cause further inconvenience and only require items to be returned within 30 days of our requesting their return, so you can drop the return into your local post office at your convenience.

Incorrect or missing goods - please inform us within 14 days

Please contact us by phone or email within 14 days of receipt of your order. Failure to report incorrectly sent goods or goods missing from your order within 14 days will invalidate your right to any refund or replacement.

If we have sent you the wrong goods, or if we have failed to send you goods you have paid for (without acknowledging the shortfall on your delivery note and issuing you with a refund), we will need you to explain clearly what you have received in error or what is missing. We will arrange to send out the correct goods straight away (or alternatively issue you with a refund) and ask you to return any goods you were sent in error.

We do not wish to cause further inconvenience and only require items to be returned within 30 days of our requesting their return, so you can drop the return into your local post office at your convenience.

Goods not as described - please inform us within 14 days

Please contact us by phone or email within 14 days of receipt of your order. Failure to report goods not as described within 14 days will invalidate your right to any refund or replacement. If when your goods arrive they are not as we have described them on the website, or if they do not match the photograph we are displaying online, you are of course entitled to a refund or a replacement.

We will need you to explain clearly what the problem is, and we will refund the price you paid for the goods or arrange for replacement goods to be sent to you. If our customer service team asks you to return the unwanted goods to us, you can do so at our expense with a prepaid returns label available upon request.

We do not wish to cause further inconvenience and only require items to be returned within 30 days of our requesting their return, so you can drop the return into your local post office at your convenience.

Faulty goods - please inform us within 90 days

If your item is faulty or develops a fault soon after purchase, please contact us by phone or email as soon as you notice the fault, and no later than 90 days after receipt of your goods. Since we have no way of knowing what treatment a product has received once it arrives with the customer, Campus Gifts will not accept responsibility for goods after more than 90 days.

We will need you to explain clearly which item or items are faulty and we will refund the price you paid for the goods or arrange for replacement goods to be sent to you. If our customer service team asks you to return the damaged goods to us, you can do so at our expense with a prepaid returns label available upon request.

We do not wish to cause further inconvenience and only require items to be returned within 30 days of our requesting their return, so you can drop the return into your local post office at your convenience.

International orders

Please note that in the case of orders to international destinations it is our policy always to issue refunds, rather than sending replacement goods. Any refund will include a refund for any extra shipping charge generated by the value of the goods which you inform us are damaged, faulty, or which have not arrived.

Dissatisfaction caused by customer error or decision

If you are dissatisfied with any aspect of your order or customer service experience, but the issue can reasonably be seen to be partially your own responsibility, we still want to help. But we will ask you share with us the cost of putting right anything which may have gone wrong. See below for details.

Incorrect details - please inform us immediately

If upon placing your order you realize you have entered some details incorrectly, whether product, billing, contact or delivery details, please inform us straight away by email or telephone to minimize any disruption. If your order has not yet been processed, we can try to make changes and sort everything out for you.

However we seek to process all orders in the shortest possible timeframe so if you delay and we have already dispatched your order, you will be responsible for the cost of returns and redeliveries.

Unwanted or mis-ordered goods - please inform us within 14 days

Please contact us by phone or email within 14 days of receipt of your order.

Failure to report unwanted goods within 14 days will invalidate your right to any refund or replacement.

It may be that when the goods arrive you change your mind, or you realise you accidentally bought the wrong thing. That's OK. Please just get in touch and explain clearly which items you don't want. Our customer service team will ask you to return the unwanted goods to us at your own expense. Please ensure they are returned in perfect condition and packaged securely, because you will only be eligible for a refund once we have received the goods and confirmed they are in re-saleable condition.

Once we have confirmed satisfactory receipt we will refund you the price paid for the goods.

NB: For reason of hygiene we will not accept earrings or underwear returned for any reasons other than fault or damage.

Mis-entered delivery details

If you have entered delivery details incorrectly, we will help you arrange redelivery to the correct address at your own expense. If as a result of incorrect delivery details a parcel is returned to us by the Post Office or one of our courier firms, we can arrange redelivery to the correct address for payment of a further standard shipping charge.

Returning Goods

If you wish to return goods to us, or if you are asked to do so by our customer service team, you may use a prepaid returns label (available upon request) if authorized to do so by the Terms above or verbally or in writing by our customer service team. If you use this prepaid returns label without authorization, we reserve the right to deduct the cost of return from any refund issued for returned goods.When you return goods to us, please enclose information pertaining to the return. The information we need is:

1. Your name and order number.
2. Written confirmation of what items you have returned
3. Written confirmation of the reason for your return
4. Written request for either refund or replacement as appropriate.
5. Please also tell us whether or not you have already contacted our customer service team regarding this return.

If this information is not enclosed with any return we will not be able to process your return efficiently and you may experience a considerable delay before you receive correspondence, replacement, or refund.

Proof of breakages

Campus Gifts reserves the right to ask customers to provide photographic evidence of broken or damaged goods at our discretion.

Intellectual Property

The content of the Website is protected by copyright, trademarks, database and other intellectual property rights. Copyright extends to the design of the website, all photographs on it and its marketing materials. Any use of the website or its contents, images, design including copying, storing, modifying, reproducing other than for personal non-commercial use without prior written permission is strictly prohibited. For any queries please contact customerservice@campusgifts.co.uk.